HBL is the first bank in Pakistan to offer “full-featured” banking through WhatsApp. The facility was created in collaboration with E.Ocean, a renowned cloud communication service provider.
The HBL WhatsApp Banking solution allows consumers to have one-on-one discussions with them and responds to their questions in real time and in a secure manner.
Customers can simply send a WhatsApp message to the HBL UAN number (021-111-111-425) to inquire about their account balance, product information, Roshan Digital Account (RDA) Services, find the nearest ATMs and branches, and get answers to FAQs. Customers of RDA can also use this messaging tool to communicate with live agents. These transactions/services include:
⦁ Inter-bank fund transfer.
⦁ Intra-Bank Fund Transfer.
⦁ Mobile Recharge (Prepaid & Postpaid).
⦁ Utility bill payment.
⦁ Temporarily block/unblock debit or credit cards.
HBL’s Chief Innovation and Financial Inclusion Officer, Abrar Ahmed Mir, declared on occasion. “It’s a delight to tap into the WhatsApp Platform’s ability to provide value to our clients.” WhatsApp, which has over 2 billion users, offers a once-in-a-lifetime opportunity to meet immediate financial needs. Furthermore, this required us to integrate a boatload of financial services onto a platform that is already deeply embedded in our clients’ lives.
Simultaneously, client-centricity is critical to HBL’s operations. And we believe that our collaboration and its results demonstrate our commitment to that goal.”
E Ocean has been selected as the first official WhatsApp Business Solution Provider (BSSP) for HBL’s customers in Pakistan. “We are genuinely delighted and honored to work with HBL to bring WhatsApp banking for its consumers,” said Altaf Siddiqui, Director of Pre-sales and Products at E.Ocean. “At E Ocean, we’ve seen firsthand how the HBL team supported and collaborated with us to build a complicated on-premises solution in record time.”
Netizens took to twitter to share their thoughts. One twitter user @WarriorOfKhan expressed his disappointment by tweeting, “Feedback, she told me to visit HBL.com instead of guiding on chat, hence proved pathetic service too.”
— Murtaza Rai (@WarriorOfKhan) May 5, 2021
Twitter user @iamsa00d tweeted, “I have been unable to activate my father’s online banking and in-app transaction for four days. HBL claims 24/7 customer support, but no one is picking up our calls, even if they are from our own number”.
This is a very lie . You guys have the WORSE ASSISTANCE EVER. I've been calling customer support of HBL for 4 days straight to activate my father's online banking and in-app transaction, but no one is picking up the call, even you claim 24/7 service. @HBLPak
— Saud Ahmad (@iamsa00d) May 6, 2021
Twitter user @TaimoorSikandar encouraged the initiative by tweeting, “That’s a good step forward.”
That’s a good step forward 👍🏻
— ȶǟɨʍօօʀ ֆɨӄǟռɖǟʀ (@TaimoorSikander) May 5, 2021
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