Jazz has been fined Rs. 30 million by the Pakistan Telecommunication Authority (PTA) for poor service quality in more than a half-dozen cities across Pakistan.
Jazz was fined after failing to meet the Quality of Services Key Performance Indicators (KPIs) in seven cities, according to the PTA.
In addition to the penalties, Jazz was warned to enhance the quality of licenced services in order to reach or exceed the goal value of QoS parameters as set forth in the licence standards and QoS Regulations.
If the licensee fails to comply, legal action will be taken against it according to the law.
It’s worth noting that the judgement was reached by a panel led by Chairman PTA Maj. Gen. Amir Azeem Bajwa (R).
It’s important to note that in December 2020, PTA did a QoS survey, and Jazz was found to fall short of the minimum standards set for quality of service.
The operator was advised of the shortage and given a month to correct the problem.
Jazz, on the other hand, did not follow the directions and was unable to improve its network in at least seven locations.
Citizens are also protesting about Jazz’s poor service and fraud, as evidenced by the fact that it’s trending on Twitter, with consumers stating that the company normally operates and activate different services without their authorization and loots money using bogus and deceptive tactics.Even a Notification has been issued to Jazz about this Problem.
Twitter user are expressing their anger on unprofessional behaviour of Jazz.
They started looting consumer more & more after a notice was issued to Principal Officers Pakistan Mobile Communication Limited AamirHafeezIbrahim under Section138(1) of the Income Tx Ordinance2001 with a deadline to pay arrears of tx by 1300hours on Oct28.. #لوٹ_رہا_ہے_جاز
— آبی کوثر (@Aabi_Kausar) January 25, 2022
I cant even keep balance in my mobile cause it all just goes away in thin air through these frauds.#لوٹ_رہا_ہے_جاز
— Asira Malik (@Asira09) January 25, 2022
@head_of_toys
— aamir karim khan (@aamirk690) January 25, 2022
What an apathy among the so called professionals of @jazzpk as they pay no heed to listen to the legitimate concerns of their customers. Do you know the word SHAME..?#لوٹ_رہا_ہے_جاز
#لوٹ_رہا_ہے_جاز
— آمنہ راجا (@O1_AmNa) January 25, 2022
The LTU notice warned that in case of failure strict action can be initiated against the company from attachment and sale of moveable or immoveable property to arrest and detention in person for a period not exceeding six months.@jazzpk pic.twitter.com/iJpFWv2vpi
 in seven cities, according to the PTA.){kind=link}